Question 1

What is Manalice?

Accepted Answer

Manalice is a software licence management platform that helps organisations manage software requests, approval workflows, licence assignments, spend analytics, and vendor contracts. It provides a self-service portal for employees and governance tools for IT teams.

Question 2

How much does Manalice cost?

Accepted Answer

Manalice offers three plans: Starter at £3/user/month, Professional at £6/user/month with unlimited workflows and SSO, and Enterprise at £10/user/month with contract management, service desk integration, and a 99.95% SLA. All plans include a free trial.

Question 3

How does Manalice handle multi-tenant data isolation?

Accepted Answer

Manalice uses 7-layer tenant isolation: subdomain resolution, JWT claims, AsyncLocalStorage context, DynamoDB key prefixes, per-tenant S3 buckets, per-tenant KMS encryption keys, and tenant-scoped observability. A custom ESLint rule enforces tenant context in every database query at build time.

Question 4

What integrations does Manalice support?

Accepted Answer

Manalice integrates with Jira and ServiceNow for automatic service desk ticket creation on approval. It supports SSO via SAML and OIDC on Professional and Enterprise plans, and provides REST API access for custom integrations.

Question 5

How long does it take to set up Manalice?

Accepted Answer

Tenant onboarding takes less than 5 minutes. Manalice is a fully managed SaaS platform with no infrastructure to provision. Admins can configure approval workflows, roles, and the software catalogue immediately after onboarding.

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